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Axiom Research

Refund and Return Policy

Order cancellation, refund, return, damaged shipment, and payment dispute policy.

Last Updated: May 11, 2026

Research Product Notice: Due to the nature of research-use-only products, returns may be restricted after an order has been processed, packed, shipped, opened, handled, or delivered.

1. General Policy

This Refund and Return Policy applies to purchases made from Axiom Research. By placing an order, you agree to this policy and understand that products are sold strictly for lawful laboratory research purposes only.

2. Order Cancellations

Cancellation requests must be submitted as soon as possible. We may cancel and refund an order if the request is received before the order has been processed, packed, shipped, or transferred to fulfillment.

Once an order is processed, packed, labeled, shipped, or transferred to a carrier, cancellation may no longer be available.

3. Returns

Because our products are research-use-only materials, we may not accept returns after products have been shipped, delivered, opened, handled, stored outside our control, or otherwise removed from our custody.

Any approved return must be authorized by Axiom Research in writing before the item is sent back. Unauthorized returns may be refused, discarded, or returned to sender.

4. Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing an item, or contains an incorrect item, contact us within 48 hours of delivery. Include your order number, photos of the package, photos of the product, and a clear description of the issue.

We may offer a replacement, store credit, refund, or other resolution at our discretion after reviewing the claim.

5. Shipping Issues

We are not responsible for carrier delays, weather delays, incorrect addresses entered by the customer, refused packages, abandoned packages, failed delivery attempts, theft after delivery, or delivery issues outside our control.

6. Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is shipped to an incorrect address provided by the customer, we may be unable to refund or replace the order.

7. Non-Refundable Items and Fees

The following may be non-refundable:

  • Orders that have already shipped;
  • Opened, handled, or used products;
  • Products returned without authorization;
  • Shipping fees, carrier fees, payment processing fees, and handling fees;
  • Orders delayed by carriers or events outside our control;
  • Orders refused due to customer ineligibility, misuse concerns, or compliance concerns.

8. Payment Disputes and Chargebacks

If you have an issue with an order, contact us before opening a payment dispute or chargeback. Fraudulent, abusive, or premature disputes may result in account restriction, refusal of future orders, or submission of supporting records to the payment provider.

9. Refund Timing

Approved refunds are issued to the original payment method when possible. Processing times vary depending on the payment provider, bank, card network, and payment method.

10. Contact

For refund or return questions, contact: support@axiomresearch.shop