Last Updated: June 2, 2026

1. Order Processing

Orders are processed during normal business operations. Processing times may vary based on order volume, inventory availability, payment review, fraud screening, compliance review, holidays, weekends, carrier pickup schedules, and other operational factors.

Once an order has been confirmed, processed, or reserved for fulfillment, it cannot be canceled, changed, or refunded except for approved claims involving damaged shipments, incorrect items, or packages confirmed lost in transit by the carrier.

2. Kit Product Fulfillment Notice

Some kit products may have variable or unpredictable fulfillment timing. Displayed stock, inventory counts, or availability on the website may represent an order allocation estimate and does not always guarantee same-day shipment.

Kit product fulfillment may vary depending on current order volume, batch allocation, fulfillment inventory, supplier timing, and replacement or reshipment processing for previous orders. Because of this, kit products may take up to 7 business days to process before shipment.

Same-day shipping, fast processing, Priority, Express, UPS, FedEx, USPS, or any other shipping estimate refers to carrier transit time after the order has been fulfilled, labeled, and accepted by the shipping carrier. These estimates do not override kit product processing times.

Orders cannot be canceled, refunded, or disputed due to kit fulfillment timing if the order is still within the stated processing window.

3. Displayed Stock & Availability

Product availability, stock counts, or messages such as available inventory are provided for general ordering purposes only. Displayed inventory does not always mean that the product is guaranteed to ship the same day.

For kit products, displayed stock may reflect allocated inventory, incoming inventory, batch availability, or inventory reserved for fulfillment. Fulfillment timing can change based on order volume, replacement shipments, reshipment processing, and operational needs.

4. Shipping Times Are Estimates

Shipping and delivery timeframes shown at checkout, on product pages, in order emails, or in tracking updates are estimates only. We do not guarantee delivery dates or carrier transit times.

A selected shipping method only determines the carrier service used after the package has been accepted by the carrier. It does not guarantee same-day fulfillment, same-day carrier acceptance, or a specific delivery date.

5. Tracking Information

When tracking is available, tracking information may be sent by email or displayed in your account/order details. Tracking updates are controlled by the carrier and may take time to appear after a label is created.

A tracking number or shipping label may be created before the package is scanned by the carrier. Carrier tracking may not update immediately and may show limited movement until the package receives its next scan.

6. Shipping Address Accuracy

Customers are responsible for providing a complete, accurate, and deliverable shipping address at checkout. We are not responsible for lost, delayed, returned, or misdelivered packages caused by incorrect or incomplete customer-provided addresses.

If a customer enters the wrong address, incomplete address, wrong apartment number, wrong ZIP code, or any other incorrect shipping information, the order is not eligible for refund once confirmed, processed, shipped, or marked delivered by the carrier.

7. Carrier Delays

We are not responsible for delays caused by USPS, UPS, FedEx, DHL, local carriers, weather, natural disasters, high shipping volume, incorrect routing, customs, security review, failed delivery attempts, facility delays, missed scans, or other events outside our control.

Carrier delays do not qualify an order for cancellation or refund once the order has been confirmed, processed, reserved for fulfillment, or shipped.

8. Lost, Stolen, or Marked-Delivered Packages

If tracking shows a package was delivered, but you cannot locate it, check with household members, neighbors, building management, mail rooms, parcel lockers, and the carrier. Packages marked delivered by the carrier are considered delivered and may not be eligible for refund or replacement.

A package is not considered lost simply because tracking has not updated for several days. Carrier delays, missed scans, customs delays, weather delays, holiday delays, or facility delays do not automatically qualify an order for refund, store credit, or replacement.

A package may only be eligible for refund, store credit, or replacement if it is confirmed lost in transit by the shipping carrier or if Axiom determines, based on the tracking history and carrier information, that the shipment is unlikely to be delivered.

9. Returned Packages

Packages may be returned due to incorrect addresses, failed delivery attempts, refusal, unpaid carrier fees, access issues, failure to pick up the package, customs issues, or other delivery problems.

Returned packages do not automatically qualify for a refund. If a package is returned to us, we may offer reshipment, store credit, refund, or another resolution at our discretion. Additional shipping fees may apply.

Shipping fees are non-refundable once an order has been shipped or a shipping label has been purchased.

10. Restricted Locations

We reserve the right to refuse, cancel, or refund orders to locations where fulfillment, shipping, delivery, possession, or use may create legal, regulatory, carrier, compliance, fraud, customs, or business risk.

If an order cannot be fulfilled due to location restrictions, carrier restrictions, customs limitations, or compliance concerns, Axiom may cancel or refund the order at its discretion.

11. International Shipping & Customs

International orders may be subject to customs inspection, import review, local regulations, duties, taxes, fees, delays, or delivery restrictions. Customers are responsible for understanding and complying with their local laws and import requirements before placing an order.

Customs delays, import holds, inspections, unpaid duties, refusal by customs, or other international shipping issues are outside of our control and do not guarantee cancellation, refund, or replacement.

12. Research Use Only Shipping Notice

Products are shipped strictly for lawful laboratory research purposes only. Delivery of a product does not authorize human use, veterinary use, medical use, diagnostic use, therapeutic use, food use, cosmetic use, household use, or any other prohibited use.

13. Damaged Shipments

If an item arrives damaged, contact us within 48 hours of delivery with your order number, package photos, product photos, shipping label photos, and a clear description of the issue. We may require documentation to review the claim.

Do not discard the package, products, or packing materials until the claim has been reviewed. Failure to provide requested photos or information may result in the claim being denied.

14. Incorrect Items

If the incorrect item was sent, contact us within 48 hours of delivery with your order number and clear photos of the item received, packaging, and shipping label. If the claim is approved, Axiom will determine the appropriate resolution, which may include replacement, store credit, or refund.

15. Final Sale & Shipping Agreement

By placing an order with Axiom, you acknowledge and agree that all sales are final once the order is confirmed, processed, or reserved for fulfillment. Orders cannot be canceled after confirmation due to processing time, kit fulfillment timing, shipping estimates, carrier delays, buyer’s remorse, or incorrect ordering.

Refunds, store credit, or replacements are only available for approved claims involving damaged shipments, incorrect items, or packages confirmed lost in transit by the carrier.

16. Contact

For shipping questions, contact: support@axiomresearch.shop